Data Rights

We want you to stay in control of your information. This page explains how platform subscribers and end customers can request data access, export, or deletion. It supplements our Privacy Policy.

Who to contact

Platform subscribers (company admins)

Email legal@cutsuite.us from your account email with the subject line Data request. Include your company name and whether you want export, correction, or deletion.

End customers (homeowners using a company's site)

Your lawn care company is the primary controller of quote and service data. Contact them first using the contact information on their site. If they cannot help, or you need assistance reaching the right party, email us at legal@cutsuite.us with the company name and your email address.

Data export

We can provide a structured export of your platform data, typically including:

• Company settings and branding configuration
• Customer records, service requests, and scheduling data associated with your account
• Team member list (excluding password hashes)
• Billing history references (full payment details remain in Stripe)

Exports are delivered in common machine-readable formats (such as JSON or CSV) within 30 days of a verified request. Large accounts may take longer; we will confirm timing when we receive your request.

Data deletion

When you request account deletion:

1. We verify your identity and authority to act on the account
2. Active subscriptions are canceled (you may export data first)
3. We delete or anonymize personal data from production systems, except where retention is required for legal, tax, fraud-prevention, or backup obligations
4. Backups age out on their normal retention schedule — deleted data is not restored from backup into production

Deletion is irreversible. Customer-facing sites for your company will stop working once the account is closed.

Correction requests

Most account and company settings can be updated directly in the admin dashboard. For data you cannot edit yourself, contact us with the correction needed.

Response time

We acknowledge requests within 10 business days and aim to complete verified export or deletion requests within 30 days, unless law requires a different timeline.

Identity verification

To protect your data, we may ask you to confirm control of the account email, respond from a registered admin address, or provide other reasonable verification before fulfilling a request.

Automated self-service

We are expanding in-product export and deletion tools. Until those are available in your dashboard, email legal@cutsuite.us and we will process your request manually at no charge.

Questions

Privacy and data-rights questions: legal@cutsuite.us.